Privacy Policy

Last Updated: January 23, 2026

1. Introduction

GleemLens ("we," "our," or "us") is operated by Hoolah Technologies. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our augmented reality lens creation platform.

By using GleemLens, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide when using our service:

2.2 Automatically Collected Information

When you use GleemLens, we automatically collect:

• Usage Data: Pages viewed, features used, time spent, interactions
• Device Information: Browser type, operating system, IP address, device identifiers
• Log Data: Access times, errors, performance metrics
• Cookies: Session data, authentication tokens, preferences

2.3 Third-Party Data

We may receive information from third-party services you connect to:

• Canva: Design data, access tokens (with your permission)
• OAuth Providers: Profile information if you use social login (future feature)

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Process lens submissions and reviews
• Publish lenses to AR platforms
• Host and distribute lens assets
• Process payments and maintain billing records

3.2 Communication

• Send account-related notifications (status updates, review results)
• Respond to support inquiries and feedback
• Send service announcements and updates
• Deliver marketing communications (with your consent)

3.3 Service Improvement

• Analyze usage patterns and trends
• Monitor and improve platform performance
• Develop new features and services
• Conduct research and analytics

3.4 Security and Compliance

• Protect against fraud and abuse
• Enforce our Terms of Service
• Comply with legal obligations
• Resolve disputes

4. Information Sharing and Disclosure

4.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

• Cloudflare R2: Asset storage and delivery
• Paystack: Payment processing
• Email Service Providers: Transactional and notification emails
• Hosting Providers: Infrastructure and server hosting

These providers are contractually obligated to protect your data and use it only for the specified purposes.

4.3 AR Platform Publishers

When you publish a lens, we share necessary information with:

• Snapchat (Snap Inc.): Lens assets and metadata
• TikTok (ByteDance): Effect assets and metadata

This sharing is necessary to fulfill the core service of publishing your lenses. These platforms have their own privacy policies.

4.4 Legal Requirements

We may disclose information if required by law or in response to:

• Valid legal process (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

4.5 Business Transfers

If GleemLens is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Data in transit (HTTPS/TLS) and sensitive data at rest
• Authentication: Secure password hashing (PBKDF2 with SHA-256)
• Access Controls: Role-based access and least-privilege principles
• Monitoring: Security logging and anomaly detection
• Regular Updates: Security patches and software updates

5.2 Your Responsibility

You are responsible for:

• Maintaining the confidentiality of your password
• Using a strong, unique password
• Logging out of shared devices
• Reporting suspected security breaches immediately

5.3 No Absolute Security

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

6.1 Retention Periods

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Until you delete your account, plus 90 days
• Lens Content: Until you delete the lens or your account
• Transaction Records: 7 years (for tax and accounting purposes)
• Usage Logs: 90 days for operational purposes
• Support Communications: 2 years

6.2 Deletion Requests

You may request deletion of your data at any time. Some information may be retained as required by law or for legitimate business purposes (e.g., dispute resolution, fraud prevention).

7. Your Privacy Rights

7.1 Access and Portability

You have the right to:

• Access your personal information
• Request a copy of your data in a portable format
• Update or correct inaccurate information

7.2 Deletion and Restriction

You may:

• Delete your account at any time from account settings
• Request deletion of specific information
• Object to or restrict certain processing activities

7.3 Communication Preferences

You can:

• Opt out of marketing emails (using unsubscribe links)
• Manage notification preferences in account settings
• Note: You cannot opt out of essential service communications

7.4 Exercising Your Rights

To exercise these rights, contact us at privacy@gleemlens.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

8.1 Cookies We Use

• Essential Cookies: Required for authentication and core functionality
• Preference Cookies: Remember your settings and choices
• Analytics Cookies: Help us understand usage patterns (optional)

8.2 Cookie Management

You can control cookies through your browser settings. Note that disabling essential cookies may impair service functionality.

9. Children's Privacy

GleemLens is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

If you believe a child has provided us with personal information, please contact us at privacy@gleemlens.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, regardless of where it is processed.

11. Third-Party Links and Services

Our service may contain links to third-party websites and integrate with third-party services (Canva, Snapchat, TikTok). This Privacy Policy does not apply to those third-party services.

We encourage you to review the privacy policies of any third-party services you access through our platform.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons.

We will notify you of material changes by:

• Email notification to your registered address
• Prominent notice on our website and platform
• In-app notification

Your continued use of GleemLens after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Support: support@gleemlens.com

14. Complaints and Disputes

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.